Brother All-in-one Laser Printer (Los Altos)

Needs refurbishing: Brother MFC9340CDW all-in-one printer with auto duplex print/scan/copy. Recently started jamming during printing at same area at/near fuser roller. When paper pulled out, there is a brown burned welt at same location every time (see picture). We have done all troubleshooting, cleaned all rollers, and removed/inspected the fuser fixing unit itself - there is no visible damage to the fuser fixing unit/fuser roller assembly.

Brother USA service dept. has recommended the printer be serviced at an authorized service center. We suspect the fuser fixing unit needs to be replaced; if you're handy, this may be something you can try or you can bring to the nearest authorized service center (Fremont). This has been a great AIO laser printer for home use and has been virtually trouble-free for almost 10 years. It would be great if someone can fix it and extend its life. If no takers, we will e-waste recycle it.

If interested, email with specific day and time you can pick up on weekdays 7pm-8:30pm or weekends 10am-8:30pm.