Faulty 11kg LG Washing machine (Ensbury Park)

This had the bearings replaced a few years ago under warranty. It washes fine and either goes through full cycle of goes out of balance at 9 min remaining when it detects the loads to go to the 1400 spin. If it fails, usually after another couple of starts with the play button it completes the cycle. We are pretty certain from 3 sources and also YouTube that it needs new shocks. We were going to do it ourselves as the shocks are fairly easy to access at the bottom, but we decided to treat ourselves for Xmas. We have been using it a year with the problem. Needs to go asap and I can help carry it out. Direct drive motor so no brushes to worry about and an amazing machine if you have time to fix 😊