Delonghi Nespresso Inissia coffee machine not working (Hove Park area BN3)

Boxed. Found when emptying a tenanted flat. Searched for instructions "How to use the Nespresso Inissia for the first time or after a long period of non use". Followed internet instructions, but coffee maker does not produce hot water into a cup, so suspect either internal pump or heater may have failed. Note it takes special capsules of coffee, not included (except 1 found in bin). Seems a pity to bin it if someone is willing to fix it.