Help & Support

When someone arranges to come and pickup an item you're offering and then doesn't show up, it can be very annoying. Here are a few tips that long-time members use to reduce no-shows:

• Don't simply choose the first person to respond¹. Gather a few replies and choose someone who you think is most likely to show up. Good things to take into account are how well each person communicates with you and information on their profile including their feedback score², their posting history and how long they've been a member.
• When people reply to your Offer, they are required to provide a pick-up date and time. Try choosing someone who provides more specific dates and times that work for you. And make sure that when you post, you provide a more accurate post location as well as days or times when you are available.
• You can ask for a phone number to make it easy to remind people about the pickup and find out what's happening if they are late.

¹ You can use the Fair Chance Policy checkbox when posting to make it clear to everyone that you will wait before choosing a recipient.

² Feedback scores usually show up next to a persons' profile photo on the messages page and in the emails you receive from that person. Some members have not received any feedback and they won't have a visible feedback score.