Can I buy, sell, trade or barter?
Everything posted must be free with no strings attached so buying, selling, trading and bartering aren't allowed. It's also against the rules to reply to other members' posts to try to buy, sell, trade or barter with them. So please don't attempt to do this or you'll likely be removed or banned from your local groups.
There are many other sites that allow you to buy, sell, trade and barter that you can try including Ebay, Craigslist in the US, Gumtree in the UK, Kijiji in Canada and more. Trying searching Google to find more options.
Can animals and pets be posted?
The rules regarding animals are set by the volunteer moderators who run each group and so the rules can often vary from group to group. Some groups do allow animals to be posted and other groups do not. The rules for each group are often on the Group Notices page and you can contact the moderators of your local groups to ask whether or not animals are allowed.
How can I delete, remove or edit my posts?
Currently there is no way to delete or edit posts. The main reason for this is that the majority of people receive the posts by email. And because you can't change an email once it has been sent, changes to posts wouldn't be seen by people who only view the posts in their email account.
That said, posts are automatically removed from the listings on the site and in the apps after 30 days. To have your posts removed from the listings sooner, you can mark your Offer as taken or mark your Want as received.
How can I prevent no-shows?
When someone arranges to come and pickup an item you're offering and then doesn't show up, it can be very annoying. Here are a few tips that long-time freecyclers use to reduce no-shows:
- Don't simply choose the first person to respond. Gather a few replies and choose someone who you think is most likely to show up.
- In your Offer posts, ask people to provide dates and times that they can pickup along with their phone number. This makes it easy to eliminate people who don't provide this information.
- If you ask for a phone number, it also makes it easy to remind people about the pickup and find out what's happening if they are late.
How do I mark my Offer post and/or items as taken?
Go to the Your Posts page and click on the Offer post that contains the item(s) that you want to mark as taken. Click the button or link labelled "Mark as Taken" that is below the post title and fill out and submit the form. This will remove your old Offer post from the group listings.
If you're using the website (and not one of the apps) and if you offered multiple items in one Offer post and only one or two of the items have been taken, you should instead go to the New Post page and submit a Taken post that only lists the items that were taken in the item description and details fields.
Note: Even after marking an item as taken, you may continue to get emails about it because often people read the Offers in their email and don't check if an Offer is taken before replying to the email.
How do I mark my Want request as received?
Go to the Your Posts page and click on the Want post that you want to mark as received. Click the button or link labelled "Mark as Received" that is below the post title and fill out and submit the form. This will remove your old Want post from the group listings.
If you're using the website (and not one of the apps) and if you requested multiple items in one Want post and only one or two of the items have been received, you should instead go to the New Post page and submit a Received post that only lists the items that were received in the item description and details fields.
How do I post a photo?
The New Post page has a button labelled "Add Photos" that you can click to add photos when you are submitting new posts. If you have problems adding a photo using the New post page, most groups do allow you to add links to photos in the details section of your post (so you can usually use a link from a 3rd party photo site like Flickr or Dropbox).
Photos can only be added to posts when a post is first submitted (and not after it is published). To learn why photos can't be added later, see the question about editing posts.
How do I post an Offer or a Want?
To offer or request items from your local groups, simply fill out and submit the new post form. You can find links to the new post form near the top right side of the All Posts page, the Your Posts page and the digest emails. Please note that most posts have to be approved by volunteer group moderators (separately for each group) and so posts will not instantly show up on your groups after you submit them.
Also, make sure you've read the group notices from your groups before posting. Most groups have rules that restrict certain items or limit the frequency and number of items you can request.
How do I remove the Fair Offer Policy from my posts?
Every time you post an Offer, there is a checkbox on the new post form that asks if you want to use the Fair Offer policy. Simply uncheck it the next time you post to indicate that you don't want to use the Fair Offer policy on that post.
Old posts can't be edited to remove the Fair Offer Policy - see the help page on editing posts for more details about this.
How do I repost?
First, view your old post on the site. You can find your old post by going to the Your Posts page and clicking on the title of the post that you want to repost.
Once you are viewing your post, you should see a button or link labelled "Repost" below the post title if enough time has passed since the first time you made the post (different groups have different restrictions on how often you can repost). Once you click the repost button, it will automatically fill in the new post form with the correct information and then you just have to click the Submit button.
Alternatively, you can simply fill out and submit the new post form manually. The repost button just saves you some time.
What are Received posts?
When someone posts a Want and the item they are requesting has been received, they post a corresponding Received post to let the group know that they no longer need the item.
What are Taken posts?
When someone posts an Offer and the item they are offering has been taken, they post a corresponding Taken post to let the group know that their item is no longer available.
What do the different post colors mean?
There are five different types of posts and each type of post is shown in a different color. There is a key that explains what each color means on the All Posts page. On the mobile site and in the mobile apps, the key is displayed below the posts on the All Posts page (near the bottom of the page). On the desktop site, the key shows up above the posts (near the top of the page).
- Light Tan/Yellow = Offer posts (items being given away)
- Green = Want posts (items being requested)
- Purple = Admin posts (from the volunteer moderators who run each group)
- Blue = Taken posts (used to indicate that a previous Offer has been taken)
- Red/Pink = Received posts (used to indicate that a previous Want has been satisfied)
What does PPU mean?
PPU = Pending Pick Up
This phrase is used by someone giving away an item to indicate that they have chosen someone to receive their item and they are waiting for that person to pick up the item. If the person they selected doesn't pick up the item, they will usually choose another person to receive the item.
What is the Fair Offer Policy?
The Fair Offer Policy is an optional policy that people can use when they post Offers. If someone chooses to use the Fair Offer Policy, it means that they have agreed to wait a period of time before choosing who to give their item(s) to. This gives people who receive the digest emails, or those who are online less frequently, a fair chance to reply to the offer.
"A period of time" is usually just one day though some groups ask their members to wait two or three days when using the Fair Offer Policy.
Note: The Fair Offer Policy does not mean that someone is offering an item for sale. Buying and selling is not allowed on freecycling groups.
- When I try to post, the submit button doesn't do anything!
Why are some posts mis-categorized?
Some people post by email and don't remember to format their emails correctly. This makes it really hard for the site to automatically figure out the post type and sometimes results in mis-categorized posts.
Why isn't my post showing up on my groups?
Many groups moderate posts (especially posts from new members). This means that your posts have to be approved by the volunteer group moderators for each group you post to before they will show up on the group.
Depending on how active the group moderators are, it can take anywhere from a few minutes up to a day before a moderator approves your post. If your post doesn't show up after a day or two, you can contact the moderators to ask about your post.
In rare cases, moderators may reject your posts because the posts don't follow the rules of the group. When this happens, the moderators will usually send you an email explaining why a post was rejected. You can read up on each group's rules on the Group Notices page.