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How does the Fair Chance Policy work?
The Fair Chance Policy is an optional policy that you can use when posting Offers. By using the policy, you agree to wait before choosing a recipient to give more people a chance to reply.
If you're not in a rush to give away your item, it's recommended to use the Fair Chance Policy as it can reduce no shows by helping you choose a person who is more likely to show up. It also gives people who receive the digest emails, or those who are online less frequently, a fair chance to reply.
The waiting time is usually just one day though some people may choose to wait shorter times.
As part of how the policy works, Trash Nothing will remind you how much longer you agreed to wait before choosing a recipient when you receive messages. But you can still reply to messages from other members before the wait time is up.
If you changed your mind and decide that you don't want to use the policy for a specific post, you can edit your post to turn off the policy for that post.
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How do I prevent no-shows?
When someone arranges to come and pickup an item you're offering and then doesn't show up, it can be very annoying. Here are a few tips that long-time members use to reduce no-shows:
- Don't simply choose the first person to respond¹. Gather a few replies and choose someone who you think is most likely to show up. Good things to take into account are how well each person communicates with you and information on their profile including their feedback score², their posting history and how long they've been a member.
- When people reply to your Offer, they are required to provide a pick-up date and time. Try choosing someone who provides more specific dates and times that work for you. And make sure that when you post, you provide a more accurate post location as well as days or times when you are available.
- You can ask for a phone number to make it easy to remind people about the pickup and find out what's happening if they are late.
¹ You can use the Fair Chance Policy checkbox when posting to make it clear to everyone that you will wait before choosing a recipient.
² Feedback scores usually show up next to a persons' profile photo on the messages page and in the emails you receive from that person. Some members have not received any feedback and they won't have a visible feedback score.